Remote Customer service Jobs • Account Management

We are looking for an outstanding Customer Success Manager to join our growing global team! The Customer Success team is responsible for working directly with our global customer-base, operating the business and providing a top-level service to scale every programmatic campaign as we leverage our technology in the best possible way. Our main goal is to deliver outstanding results for our customers.

The Docusign Customer Success Account Manager (CSAM) will own a portfolio of accounts and renewals, support customer adoption, drive a return on customers’ investment in Docusign, and unlock further digitalization.

Drive adoption, retention, and engagement across a high-volume portfolio of small to mid-sized customers. Balance automation, data insights, and human touch to deliver exceptional outcomes. Own the customer journey across onboarding, adoption, risk mitigation, and renewals for hundreds of accounts, working to maximize usage and ensure customers derive ongoing value from Spellbook.

Manage the customer life cycle for our largest customers and be responsible for key metrics such as Customer Health, Retention, and Expansion. Become a trusted partner to customers, understand their needs, and help them achieve their goals. Engage as a mentor across the wider Customer Success team and serve as a key voice of our customers to our internal teams. Maintain impeccable records in our Customer Success software and actively engage with customers to assess their priorities.

Manage a portfolio of accounts and lead both adoption and renewal activities to ensure long-term success. Work collaboratively with internal teams to understand customer needs, identify growth opportunities, and proactively manage risk. Be accountable for securing renewals, supporting adoption strategies, and serving as a point of escalation when necessary.

Manage the full lifecycle for existing customers within EasyLlama’s Commercial and Enterprise customer base. Ensure customers are properly transitioned to onboarding and introduced to Support functions, are getting the maximum value from EasyLlama, and are aware of new features and offerings. Build a deep understanding of the EasyLlama product and showcase your strong problem-solving skills to address customer challenges promptly and creatively.

The Experience Partner 2 manages a portfolio of mid-tier clients across the full customer lifecycle, participating in pre-sales discovery, leading implementation coordination, and ensuring long-term client success through strategic engagement and growth planning. This role requires a balance of consultative client management and cross functional collaboration.

The Customer Success Manager role plays a key role in driving strategic customer success initiatives. Responsible for fostering long-term relationships, this role involves conducting business reviews, addressing escalated issues, and collaborating with cross-functional teams to maximise customer satisfaction and revenue growth.

As an Owner Relations Representative, you will act as the primary point of contact for property owners, ensuring their satisfaction and addressing their needs in a timely manner. Your key responsibility will be to manage all owner communications, providing regular updates, and resolving issues to foster a positive relationship between property owners and our management team.

Deeply understand Canary’s products to effectively communicate their value to clients, lead onboarding, and drive customer value by understanding client goals. Build strong relationships with stakeholders, identify growth opportunities, and act as a trusted advisor. Own a book of business and proactively identify growth opportunities, partnering with Sales to expand it.